
FAQ

the company

my order
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You can send us an e-mail directly to contact@keyena.fr.
The average time to receive an order is 5 days in France and EU countries.
Go to the link sent by Colissmo and click on the tracking link. Alternatively, you can view the progress of your order in the ‘account’ customer area, then in the ‘My orders’ tab.
Contact us atcontact@keyena.fr

my account
You can pay with an Amex card, but Paypal is not yet available.
No, only the use of a promo code will give you access to an advantage.
To take advantage of the promo code, select your item with the appropriate parameters (sizes, quantity), then add it to your basket. Once in the basket, enter the promo code in the space provided and click on “Apply promo code”. You’ll then see the total amount of your shopping cart change.
Go to your “My Account” customer area then click on the “Orders” tab
Go to “My account” and click on “Forgot password”.
To unsubscribe, simply click on the unsubscribe link at the bottom of any e-mail you have received.

the product
We want to offer our KEY ONE to all athletes who use track and field spikes. Whether you’re a high jumper, triple jumper or javelin thrower, you deserve to benefit from this innovation and make your off-track movements just as easy.
Today, we only sell a black KEY ONE with a white design.
KEY ONE insoles have been designed to enable athletes to walk comfortably off the track, while reducing wear on their spikes. They were not designed for running. However, following a few user tests, we have noted the quality of the insoles’ grip on the spikes, which can indeed enable athletes to jog with their insoles on their feet (advantage not guaranteed).

the product
To choose the right size for your BIKEY, you need to know the size of your pair of wedge shoes. With this, you can choose the size of your BIKEY using the size guide directly on the BIKEY page.
On the compatibility page, you’ll find all the information you need before buying your BIKEY.
BIKEY insoles are designed to enable cyclists to walk comfortably and safely in cycling shoes with cleats. They were not designed for this purpose.
Find here a maintenance guide to increase the durability and lifespan of your BIKEY.
For maximum durability, your BIKEY should be stored in its original packaging, i.e. the can or pouch. Be careful not to leave them on your shoes, to avoid any risk of premature wear.
The BIKEY range is produced …
The BIKEY pair weighs just 180 grams! That’s 90 grams per over-sole.