FAQ
the company
my order
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You can send us an e-mail directly to contact@keyena.fr.
The average time to receive an order is 5 days in France and EU countries.
Go to the link sent by Colissmo and click on the tracking link. Alternatively, you can view the progress of your order in the ‘account’ customer area, then in the ‘My orders’ tab.
Contact us atcontact@keyena.fr
my account
You can pay with an Amex card, but Paypal is not yet available.
No, only the use of a promo code will give you access to an advantage.
To take advantage of the promo code, select your item with the appropriate parameters (sizes, quantity), then add it to your basket. Once in the basket, enter the promo code in the space provided and click on “Apply promo code”. You’ll then see the total amount of your shopping cart change.
Go to your “My Account” customer area then click on the “Orders” tab
Go to “My account” and click on “Forgot password”.
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