FAQ

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FAIR QUESTIONS

PRE-ORDER

Quand vais-je recevoir ma précommande ?

By pre-ordering your KEY ONE soles, you'll be sure to receive them during the month of May. Just in time to enjoy it during the competition season.

Pourquoi dois-je autant attendre avant de recevoir mes KEY ONE ?

We have put in place this pre-order system to ensure the product's launch. By providing access to a major innovation in the world of athletics, we wanted to be able to measure the craze in order to adapt our manufacturing and delivery process and thus offer you the best service.

Est-ce qu'il sera possible de changer de coloris avant la fin des préventes ?

Yes, indeed, one of the advantages of pre-orders is to be able to offer you access to new models. You can choose to receive a different color from the one you selected for your pre-order, but also to change your size or add one or more pairs to your order.

Pourquoi profiter des préventes ?

By pre-ordering your KEY ONE soles now, you are helping to launch the brand, and become the world's leading users. Finally, you benefit from a reduction in the initial price, thanks in particular to the promotional codes of our ambassadors.

PRODUCT

Pour quelles types de pointes (disciplines) sont destinées les semelles KEY ONE ?

The first KEY ONE insoles are mainly for sprint spikes (all brands combined)

You practice a different discipline and also want to benefit from this solution: click here to let us know

Proposerez-vous d'autres modèles ?

We want to be able to offer our KEY ONE soles to all athletes using athletic spikes. Whether you're a half-back, long jumper, triple jumper, pole vaulter or javelin thrower, you deserve just as much to take advantage of this innovation and thus facilitate your off-piste trips.
However, we need your help to start making new models. To help us, write to us from the Contact page and tell us your discipline.

Peut-on choisir un autre coloris ?

If you've already ordered your KEY ONE soles, you'll be able to access new colours. Once your order is registered we will return to you before the end of this to let you know your options.
Otherwise, very soon, you will be able to take advantage of our new customization module allowing you to modulate your KEY ONE as close to your expectations. 

Est-ce que je peux courir avec les semelles KEY ONE ?

THE KEY ONE insoles were originally created to allow athletes to walk comfortably off the track, while reducing the wear of their spikes. Therefore, they were not designed to run. However, following a few user tests, we have been able to see the quality of the insoles' grips on the tips, which can indeed allow athletes to trott the soles to the feet. (unsecured benefit)

MY ACCOUNT

Peut-on payer avec une Amex ou par le biais de Paypal ?

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Puis-je combiner deux codes promos ?

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Comment utiliser mon code promo ?

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Comment faire pour me désabonner ?

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Comment modifier mon mot de passe ?

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Où retrouver ma commande ?

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J'ai oublié mon mot de passe, que faire ?

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The COMPANY

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Write to us in contact@keyena.fr